How to Delete Your HealthVitae Account

Effective date: May 9, 2026

This page explains how a HealthVitae user can request deletion of their account and associated data. It is intended for Google Play, users, and support review.

Delete your account inside the app

1. Open HealthVitae.
2. Go to Account.
3. Open the privacy and account controls area labeled Export, clear, or delete account.
4. Enter your current password when asked.
5. Choose Delete account and confirm.

What is deleted

• Your account profile and login data associated with the account.
• Your health records and health timeline entries.
• Your uploaded health documents and related file metadata.
• Your meal logs, nutrition plans, and AI-assisted health conversations stored for your account.
• Your AI credit ledger and purchase history retained only as needed for legal, fraud-prevention, accounting, or app-store reconciliation purposes.

What may be retained for a limited period

• Server logs and operational backups for security, debugging, and disaster recovery.
• Billing or purchase records required for accounting, fraud prevention, tax, refund, or store compliance.
• Deleted files may remain in a temporary trash/retention window before permanent purge.

Retention window

Most user-facing account data is deleted promptly after account deletion is confirmed. Some backup, trash, and financial reconciliation data may persist for a limited retention period where required for operational or legal reasons.

Need help

If you cannot access the app but still need account deletion help, contact the HealthVitae team at no-reply@healther.uk and include the email address used for the account.